- Posted by alliance
- On September 19, 2016
- 0 Comments
If you read my previous reviews, you will see that I downgraded this company a couple of months ago because of their decision to do an improper installation. Our local municipality forced them to correct things, so all is good in that regard. But another situation came up a couple of months ago where their customer service was great!
We are on one of those plans that I have to call to order propane – it is not automatically delivered. I’m usually pretty good about this, but failed to do so in December. So on New Years Eve, midday, we run out of propane. This is a big deal because our heating and cooking are propane fueled, and because we are cooking for about 40 people on New Years Day, and we are completely dependent on the propane.
So I called Alliance. Naturally they are all booked and won’t be able to do anything until January 2nd. I explained the situation, they said they were very sorry, and we started making plans to cancel our annual New Years Day Party. We are very depressed at this point, and I was very upset with myself for not checking the propane for the first time in seven years!
About a half hour later they call and one of their field guys gets on the phone. He explains that there is a way, without bringing a truck, they can force about ten gallons of propane into our system. (Of course, there is an extra charge for this, but that is to be expected.) So he came out, and, within an hour, we were up and running! We had to be careful as to our usage for the the 36 hours, but we were able to continue with our annual celebration! All thanks to the people at Alliance who took our situation to heart.
So we are very grateful for the staff for looking out for us. Thank you, Juanita in particular!
Let’s take it up to four stars!